UX Design Manager
Herbalife Nutrition
As a UX Design Manager, I am in charge of helping the growth of 6 individual design contributors (4 interaction designers, and 2 visual designers), growing/pushing the design process, and product strategy for products regarding anything eCommerce or Acquisition & Support related. When our UX Research manager went on paternity leave, I stepped in the help lead research throughout the company.
My Role
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Project Process
Scope Work > Resource Evaluation > Timeline Evaluation
eCommerce Products
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HN Power / HN MyClub
Distributor & Nutrition Club business management tool containing a point-of-sale system and customer-facing kiosk.
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MyHerbalife (Shop)
This is the primary area where distributors buy inventory from Herbalife that is kept on hand.
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MyHerbalife (Receipts)
This is the tool used by distributors to document off-line transactions.
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Herbalife Point-of-Sale
This is the mobile platform that allows distributors to purchase inventory kept on-hand.
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iKiosk
This is the tool used to pick up inventory from our distribution centers.
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Charitable Contributions
This helped increase donations to our Herbalife Nutrition Foundation from customers and distributors.
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GoHerbalife
The distributor’s personalized websites that are used to sell to their customers.
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Engage
The customer-facing native app that allows customers to connect with nutrition clubs or independent distributors.
Acquisition & Support Products
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Online Reinstatement
We enhanced the experience when a preferred customer or distributor’s membership expires and how they can renew it while creating a new order.
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Online self-service
We digitized actions that were handled manually through our call centers. Some of the actions were: legal name change, adding a spouse, resigning from the company, etc.
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Refunds & returns
We simplified the product return process so distributors could easily return products.
Project Results
Descrption