HN Power

HN Power is a comprehensive business management platform designed to support both nutrition club owners and non-nutrition club distributors within the Herbalife Nutrition ecosystem. Initially developed as HN MyClub to serve nutrition clubs, the platform evolved into HN Power as it expanded to accommodate a broader range of distributors.

With HN Power, users can:

• Manage sales operations through an integrated cash register system.

• Set up customer-facing kiosks to streamline ordering and self-service experiences.

• Manage a waiting room system, helping clubs organize customer flow and reduce wait times.

• Oversee business operations, including inventory tracking, customer engagement, and reporting.

• Access features tailored to non-club distributors, ensuring a scalable, flexible toolset for various Herbalife sellers.

By transitioning from HN MyClub to HN Power, the platform became more versatile and inclusive, empowering both club-based and independent Herbalife distributors to operate efficiently, drive sales, and enhance customer interactions.

My Role

As HN Power evolved from HN MyClub, my role shifted to a fully managerial position, where I led the UX team through the platform’s expansion to support both nutrition clubs and non-club distributors. My focus was on strategic leadership, team oversight, and aligning UX initiatives with business objectives to ensure a seamless transition and continued platform success.

Key Responsibilities

• Managing the UX team through the transition, ensuring that new features and updates were strategically planned and effectively executed.

• Aligning design efforts with business goals, ensuring that HN Power’s evolution met the needs of both nutrition clubs and independent distributors.

• Overseeing feature development, guiding the research, design, and implementation of new tools tailored for a broader user base.

• Cross-functional collaboration, working closely with product managers, developers, and business stakeholders to drive efficient, user-centered decision-making.

Through proactive leadership and UX strategy, I ensured that HN Power successfully expanded from a nutrition club-focused tool to a robust, scalable platform supporting the entire Herbalife distributor ecosystem.

 Project Process

The transition from HN MyClub to HN Power required a structured, scalable design approach to support both nutrition clubs and non-club distributors while maintaining a seamless user experience. As the UX team leader, I ensured that our design process remained research-driven, iterative, and aligned with business objectives.

Step 1: Identifying Needs & Defining the Roadmap

Since HN Power expanded beyond nutrition clubs, we conducted stakeholder interviews, user research, and business analysis to determine:

• The unique needs of non-club distributors who required different workflows, tools, and reporting.

• How to integrate new distributor-focused features while maintaining a cohesive experience for nutrition clubs.

• A phased roadmap that allowed for a smooth transition without disrupting existing users.

Step 2: Redefining the Platform’s UX Strategy

With a clear roadmap, my team and I established a new UX framework that could accommodate a broader range of user needs:

• Developed a scalable navigation and information architecture to support both nutrition club and distributor functionalities.

• Ensured that UX patterns and workflows were adaptable based on the user's business type and operational needs.

• Created modular, flexible UI components that could accommodate new feature additions without requiring extensive redesigns.

Step 3: Usability Testing & Iteration

To ensure that the platform updates improved usability, we conducted:

• User testing with nutrition club owners and non-club distributors to validate whether new features met their specific workflows.

• A/B testing to compare engagement and efficiency between HN MyClub's original UX and the new HN Power design.

• Feedback loops with business stakeholders to refine functionalities based on real-world use cases.

Step 4: Development Handoff & Implementation

With the platform updates validated, I worked with my team to ensure a smooth development handoff:

• Provided detailed UX documentation, interaction guidelines, and high-fidelity prototypes for engineering teams.

• Established design QA checkpoints, ensuring that HN Power’s new features met UX expectations and accessibility standards.

• Managed post-launch analysis, tracking adoption rates, user behavior, and identifying areas for further refinement.

 Key Features

During the transition from HN MyClub to HN Power, two of the most impactful UX improvements were the introduction of Full Product Ordering and Full Product Management. These features enabled nutrition club owners and non-club distributors to have greater control over their product catalogs, ordering processes, and inventory management, making HN Power a fully scalable business tool.

Conclusion

The transition from HN MyClub to HN Power was a strategic evolution, expanding the platform’s capabilities to support both nutrition club owners and independent distributors. By introducing full product ordering and product management, we transformed HN Power into a comprehensive tool for managing sales, inventory, and business operations across Herbalife’s distributor network.

As a UX leader, I guided the design team through this transformation, ensuring that every feature aligned with user needs, business goals, and long-term scalability. Through research-driven insights, iterative design, and strategic collaboration, we created a seamless and efficient user experience that empowered distributors to grow and manage their businesses more effectively.

HN Power’s success demonstrated the impact of UX in driving business transformation, reinforcing how thoughtful design and usability improvements can lead to greater adoption, efficiency, and revenue growth within a global direct-selling network.